التسليم - الدفع
WE SHIP WORLDWIDE FROM EU
FOR ORDERS OVER 120 € SHIPPING IS FREE OF CHARGE.
WE SHIP ALWAYS BY REGISTERED AIR POST WITH SIGNATURE CONFIRMATION!
THERE IS NO OPTIONS CASH ON DELIVERY.
Please Always check the junk or spam Email folder.
To find the tracking number see picture number 2
WE SHIP WORLDWIDE FROM EU
For orders over 120 € shipping is FREE OF CHARGE.
We ship always by registered air post with SIGNATURE CONFIRMATION!
THERE IS NO OPTIONS CASH ON DELIVERY.
Please always check the junk or spam email folder.
For any question about your order or account always log in to your account and use the contact form. If you don't do this we will probably not get your message.
Due to the coronavirus, some countries have banned the entry of mail from abroad.
If you order seeds and your country is not on this list, means you must wait until the coronavirus situation is normalized, SO PLEASE DO NOT ORDER IF YOU DONT HAVE PATIENCE. We have to add that these sending conditions change from day to day and that it will be possible to send them to your country in a few days. We monitor the changes and conditions of sending the post office on a daily basis and as soon as sending is possible for your country (if it is not on the list of possible sending) we will send your order. There is no need to send us messages asking when your order will be sent.
Please see the list of the countries where it can be sent: NEW LIST VALID FROM 25.11.2020.
Please read this section carefully:
2. Be sure to register a valid e-mail address. You will receive notification of your order on this e-mail address.
3. We also use Aftershipp that will automatically send you a notice of the current status of your order we sent. If it happens that the postman does not find you at home when delivering the item, you will also receive an email notification about it.
4. If you get a notification on your e-mail address "Delivery failure”, go to your post office with a tracking number and ask for your package (we cannot do it for you).
5. Do not order from our site if you want to receive a shipment in Post office box, or if you are not at home.
6. If your package comes back to us, we need to pay a return shipping fee. This means that if you want that we re-send your package, you have to pay the return shipping fee as well as the postage for sending again.
7. Therefore, we emphasize that you are signing up with a valid email address, as well as always checking the Spam / Junk folder because your email filter might be set up so that our e-mail will end up in your Spam / Junk Folder.
8. If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries where is shipment currently located does not provide data.
We are not post, so we cannot give you an answer where your parcel is located (even post cannot tell you this so long is shipment in transit).
9. I didn't get my package within the time given from post?:
If you didn't get your package, We can submit a request for investigation only after 30 days have passed from the date of sending. That's why we recommend Insured shipping.
10. Once we have sent your order, you will be able to find a shipment tracking number in your order history.
1. Standard shipping:
2. Priority shipping:
3. Insured shipping:
4. Delivery time depends on your location (the post is responsible for the time of delivery)
5. Shipping and handling costs will be calculated automatically when ordering, and the rate depends on the weight of the parcel and the country to which it is sent.
6. Please note that on Saturday and Sunday we do not process orders.
EUROPE - EUROPEAN UNION: 3 - 20 DAYS
WORLDWIDE: 5 - 30 DAYS.
Here you can track your package:
For tracking number like this one RR8xxxxxxBA you can track your order here: https://track24.net/service/bapost/tracking/
If you made an order like the guest you can track your package HERE.
NOTE: Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.
1. BANK ACCOUNT SEPA / IBAN-SWIFT-BIC
(Please specify your order reference in the bank payment description. (Sample "PRISZTTWR") If you do not write order reference, can cause a problem so that we can not find who made the payment...
2. PAYPAL / CREDIT CARDS
(you can pay with a card even if you do not have a paypal account) SEEDS GALLERY does not accept credit cards.
CB (Cartes Bancaires)
Diners Club / Discover
4. Payment by bank transfer TRANSFERWISE:
For payment with western union we will wait 3 days, and if you not pay within 3 days we will cancel your order.
Ordering products that are currently out of stock:
Some of the products that are not in stock and their quantity is limited, you can order. But you'll have to wait up to 30 days until we get the seeds from our supplier.
If you order other products that are available, along with products that are not currently in stock, your order will be sent only when we receive a seed that is currently not available and you have ordered it.
INFO/FAQ ABOUT SHIPPING STATUSES
Postal services - What does a data received through online track and trace system mean? – Clarification of mail status
International outbound mail – data on mail item before it leaves its country of origin:
International inbound mail – data about mail item after it reaches postal administration of destination:
Can a mail item be sent abroad by charging postage to the recipient?
It is not possible to send a mail item abroad in this way. Postage should be paid by the sender.
What if my mail item has not been delivered or was delivered damaged?
A claim to international service concerning lost or damaged mail items for which a confirmation of receipt is issued (international hpekspres, registered mail, mail with declared value, parcels), should be submitted together with relevant confirmation of receipt to initiate the claim procedure.
All our seeds are first tested on germination. If the test rate is under 60% these seeds are not sold. Only seeds with germination rate over 60% are sold in our online store.
We can assure you that all our seeds are fresh - if any of them are unsold during the season, they come back to breeder, and in new season we supply our shop with the fresh seeds.
Seeds is a live product, which depends on many important grower skills such as proper planting time, seed depth, type of soil, watering, and light intensity, proper use of fertilizers, weed controls, fungicides, insecticides, soil conditions, and reasonable weather during the growing period. These factors are totally out of the sellers control, and germination and growing results are the buyer's responsibility and risk. Seller cannot be responsible for buyers growing methods or mistakes.